Last updated: 10 February, 2026 13:13
Privacy Policy
Last updated: 9 February 2026
We respect your privacy and only collect personal information that is necessary to operate our coworking space smoothly, securely, and professionally.
This policy explains what information we collect, how we use it, and how we look after it.
1. What information we collect
Depending on your relationship with us (member, associate, visitor), we may collect:
Name
Email address
Phone number
Business name (if applicable)
Billing and invoicing details
Access credentials (such as fob or access ID)
Booking records for desks, offices, or meeting rooms
Entry and exit times recorded by our access control system
Communications with us (email or otherwise)
We do not collect sensitive information such as health data, government identifiers, or financial card details.
2. Payments
Payments are processed securely through third-party providers (such as Stripe).
We do not store credit or debit card numbers. Payment providers handle this information in accordance with their own privacy and security standards.
3. CCTV and security
CCTV is installed and is used solely for security and safety purposes.
Footage is:
Accessed only when required
Stored securely
Retained for a limited period unless required for an incident or legal purpose
4. Why we collect personal information
We collect and use personal information to:
Manage memberships and access to the space
Provide services and facilities
Process payments and issue invoices
Manage bookings and room usage
Communicate with members about operational matters
Maintain a safe and secure working environment
We do not sell or rent personal information.
5. Sharing information
We may share limited personal information with trusted service providers who help us operate the space, such as:
Payment processors
IT, access control, and booking systems
Accounting or administrative services
These providers are only given the information necessary to perform their services.
6. Communications
We may contact you about:
Your membership
Access, billing, or bookings
Operational updates or important notices related to the space
We do not send unrelated marketing communications without consent.
7. Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Access to personal information is limited to those who need it to operate the space.
8. Access and correction
You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate.
Requests can be made using the contact details below.
9. Complaints
If you have concerns about how we handle personal information, please contact us first and we will try to resolve the issue promptly and fairly.
10. Contact us
For privacy-related enquiries, access requests, or complaints:
Email: info@edinburghvillagestudio.com.au
Business name: Edinburgh Village Studio Pty Ltd ABN: 25 694 552 620
